: Meticulous research shows that how consumers interact with their surroundings—from the direction they turn when entering a store to where they stop to talk—can be mapped to improve sales.
: Elements like lighting, music, and even scent can subconsciously guide movement and increase the time spent in a retail environment. why we buy book
This dimension focuses on how the physical layout and sensory cues of a space—whether a brick-and-mortar store or a digital interface—influence behavior. : Meticulous research shows that how consumers interact