: A qualitative modeling process used to address complex, "messy" problems involving human perceptions and stakeholder conflict. Why They Are Combined

: Evaluating technologies like RFID or Mixed Reality in classrooms by capturing student/teacher perceptions to change pedagogical methods systematically.

In the context of technology and engineering, refers to the application of Soft Systems Methodology (SSM) to the design or evaluation of Cyber-Physical Systems (CPS) . Core Definitions

: Moving from rigid hierarchical structures to decentralized "heterarchical" models where machines and humans make autonomous decisions together.

Traditional CPS engineering often focuses strictly on technical hardware/software integration. However, modern industrial environments (like Industry 4.0 ) involve human-machine collaboration, which adds unpredictable social and organizational layers. Applying SSM to CPS allows for:

: Managing the integration of IoT medical devices and wearables with the complex social environment of patient care. Cyber-Physical Systems (CPS) in Industry 4.0