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If the damage was not visible until the boxes were opened later, you must notify the carrier within a strict window (typically 5 to 15 days depending on the contract). 3. Insurance and Liability
Take high-quality photos of the damage before unloading if possible. Focus on: Watermarks or damp spots on outer packaging. The condition of the interior goods once opened. Any puddles or leaks within the transport vehicle. 2. Reporting and Documentation PromoДЌenГ© zboЕѕГ
To legally establish the carrier's or warehouse's liability, you must gather specific documents: If the damage was not visible until the
Identifying the specific shipment and the requested compensation amount. Focus on: Watermarks or damp spots on outer packaging
Conduct an immediate check upon delivery. If the packaging (pallets, shrink wrap, or cartons) shows signs of moisture, note this on the Delivery Receipt (Bill of Lading) before signing.
The first few minutes after discovering water damage are critical for a successful claim.