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Use mistakes (yours or the client’s) as learning moments.
To clarify where PC fits, Schein distinguishes between three common consulting roles:
Don’t assume you know anything; ask questions to uncover the client's reality. Process Consultation Revisited: Building the He...
Good advice at the wrong time is useless.
The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation Use mistakes (yours or the client’s) as learning moments
Every question or comment changes the client's perspective.
This is the baseline for every interaction. Process Consultation Revisited: Building the He...
The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software").