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: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review

: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: norton.com

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection: : Before reporting a service failure, check the