: Using your awareness of self and others to build trust, resolve conflicts, and inspire collaboration. Emotional Intelligence in Leadership: The Sustaining Value

: The ability to regulate your emotions, especially under pressure. It means being proactive rather than reactive, staying calm during crises, and setting an emotional standard for the team.

The Heart of High Performance: Why Emotional Intelligence is the Leader's Greatest Asset

: Often characterized as empathy . It is the capacity to sense others' emotions and understand their perspectives.