In The Line Of Fire: How To Handle Tough Questi... Today

Don't rush to answer. A 2-3 second pause signals thoughtfulness and prevents reactive responses.

Brainstorm every possible objection, concern, or "hole" in your message. In the Line of Fire: How to Handle Tough Questi...

When a hostile question "bombs" your session, your physical response is just as important as your words. Don't rush to answer