The text argues that the "computer revolution" presents us with a critical choice: we can either , which risks dehumanizing work and alienating employees, or informate , which empowers workers with the knowledge to make critical, collaborative judgments. Core Concepts of the "Smart Machine"
: While "automating" replaces human labor with technology for continuity and control, "informating" simultaneously generates information about the work process itself. This creates a deeper level of transparency, making operations visible and knowable in new ways. In the age of the smart machine : the future of...
In her seminal book, In the Age of the Smart Machine: The Future of Work and Power , Harvard social scientist explores how computerized technology fundamentally alters the landscape of business and labor. The text argues that the "computer revolution" presents
