If you lost the gift card used for the original purchase, you may need to call Best Buy support to have a new one issued.

If a purchase was split between a gift card and a credit card, the gift card portion is refunded to a new gift card first, and the remainder goes to the credit card. Important Nuances & Tips

Do you still have the original card? I can then provide specific steps for your situation. Best Buy Return & Exchange Policy

Refunded amounts are usually credited to your gift card within 30 minutes of receiving the return.

Always retain your original physical or digital gift card until you are sure you are satisfied with your purchase, as refunds are often processed back to that same card.

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