: If the seller doesn't respond or resolve the issue within three business days, you can ask eBay to "step in".
: Sellers who offer free returns gain the ability to deduct up to 50% from a refund if an item is returned damaged or used. eBay Money Back Guarantee policy buyer protection policy ebay
: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention. : If the seller doesn't respond or resolve