The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026)
Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices.
//www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014">Best Buy Mobile Return Policy as of early 2026 : 1. Key Return Policies for Phones (2026) best buy mobile return policy
If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.
Activatable devices still hold the strict 14-day return window, regardless of holiday purchase dates. 4. Returns & Carrier Contracts The restocking fee is waived if the device
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.
You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones regardless of holiday purchase dates.
Most smartphones and cellular tablets have a 14-day return period .