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Shenzhen B2go Technology Company Limited
Monday–Friday, 7:00 AM – 6:30 PM CT. Chat: Monday–Friday, 9:00 AM – 5:00 PM CT. The "Total" Advantage: 24/7 Expert Help
If you are a member, you have a major advantage. Members get 24/7/365 Geek Squad® tech support for any device, regardless of where or when it was purchased. This covers remote troubleshooting for software, OS installs, and device setups. Store Support vs. Remote Support
Modern Best Buy stores typically do not take direct phone calls. If you call a local number, you will likely be routed to a national call center for assistance.
Whether you’re stuck with a frozen laptop at midnight or need to return a fridge on a Sunday afternoon, knowing when and how to reach Best Buy can save you a lot of frustration.
Here is everything you need to know about Best Buy’s customer service hours and the best ways to get help.
While online support is 24/7, in-person hardware repairs require an appointment during store operating hours. Pro Tips for Faster Resolution Best Buy Support & Customer Service
