: Alicia Keys plays a waitress at a local diner (filmed at the real Pan Pan Diner on 135th Street and Lenox Avenue).

: It is revealed that the phone call and their blossoming romance were only in her head. The video ends with Michael leaving the diner without ever knowing her name, his business card still sitting untouched in a bowl as she watches him walk away. Key Locations & Cast

: Every Wednesday, a handsome man named Michael Harris (played by rapper Yasiin Bey , formerly known as Mos Def ) comes in for his lunch break. Alicia’s character is deeply infatuated with him but remains anonymous to him.

: The story features a flashback or parallel scene at a house party where the two cross paths during a tense moment, a visual homage to the film Cooley High .