If you are contacting them for a return, remember that items must generally be in their original packaging with tags attached. You can find full details on the Returns & Refunds Policy page .
Reach out via the SHEIN Official Facebook Page or Twitter/X. If you are contacting them for a return,
SHEIN is highly active on social platforms. While they won't process a refund directly through a DM, their social media teams can often escalate a ticket if you aren't getting a response elsewhere. If you are contacting them for a return,
For specific legal concerns or high-level complaints, SHEIN maintains specialized email addresses: If you are contacting them for a return,
Log into your account, go to the "Me" section (app) or the top right headset icon (desktop), and tap on "Support" or "Customer Service."